Customer Success Manager

What is Verse?

The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy it's about unlocking the future of AI.

At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy.

The Role

We’re hiring a Customer Success Manager to own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high-ownership, high-visibility role for someone who knows procurement inside and out and can be a trusted advisor to sophisticated energy and teams from day one.

You’ll join a lean, fast-moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with Verse into dispatch intelligence and battery storage optimization real-time products that will define the next chapter of the platform. You’ll be the person who makes sure our customers adopt the platform, realize value, renew, and grow.

Key Responsibilities

• Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward.
• Drive revenue retention lead renewals, protect gross retention, and identify and close in-footprint expansion.
• Serve as a trusted energy advisor**,** guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the org chart.
• Translate the platform’s analytical outputs into clear business value and confident reporting for your customers.
• Partner cross-functionally with Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice-of-customer into the roadmap.
• Be a driving force in Verse’s move into real-time dispatch intelligence and battery storage optimization a central part of this role as those products scale.
• Own your metrics revenue retention, renewal rate, customer health, and referenceable customers.

What We're Looking For (Minimum Qualifications)

• 4+ years in customer success, account management, or client-facing advisory/consulting — ideally in energy, cleantech, or enterprise SaaS.
• Deep, working knowledge of procurement: PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
• A track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort with data and analytics able to interrogate technical outputs and turn them into a business narrative.
• Outstanding executive communication**,** and the instinct to ask the probing questions that surface what a customer actually needs.
• A builder’s mindset comfortable operating with ambiguity in a startup, and willing to travel to customers (~20–30%).
• Bonus: exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading; a background in energy advisory or asset management; or experience helping stand up a customer success function.

What Makes Verse a Great Place to Work?

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first
• Be Honest & Transparent: We prioritize effective communication to build trust with our team, customers, and stakeholders
• Move with Balance & Precision: We believe speed and perseverance must be accompanied by thoughtfulness and reflection
• Leave the World a Better Place: We are passionate about our mission, and we strive to create a sustainable world for future generations

Base Pay Range

$115,000 - $150,000

This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to level, skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

Benefits and Employee Perks

• Competitive compensation and equity grant at a high-growth start up
• Comprehensive benefits package including medical, dental and vision insurance, and 401k
• Flexible hours, fully remote position, and unlimited PTO
• Diverse and inclusive working environment