We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As the Solution Customer Success Manager (S-CSM) for our Growth Unit Sustainability in the region xy you proactively and consistently engage with our customers helping them achieve lifetime business value and success in our business solution area. Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes. You assist customers in identifying opportunities to maximize, accelerate and grow their adoption and business value. As the S-CSM you use your domain expertise and the Outcome Success Plan to orchestrate SAP resources, targeted services and partners to identify opportunities, address gaps and expand SAP's footprint helping minimize churn risk and to maximize customer satisfaction and growth. The S-CSM is accountable to Sustainability solution success and responsible to the enterprise for customer outcomes.

Drive Value Realization:

• Focus on building trust via collaboration, aligned goals, and business relationships
• Validate and confirm customer's business goals and desired outcomes
• Engage proactively and consistently with customers, understand Partner's involvement with customers
• Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration
• Work in close collaboration with Customer Success and Customer Adoption

Adopt & Derive:

• Plan for Success through the creation of Outcome Success Plan, jointly with partner's involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones
• Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption
• Monitor release adoption and position value expansion by further deploying successful value initiatives

Innovate & Grow:

• Renew by demonstrating ongoing value by maximizing their usage at the product level
• Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations
• Identify expansion opportunities
• Facilitate community connection to drive the "what's possible" agenda

What you'll Bring:

• A self-starter, with energy, drive and the ability to manage multiple priorities.
• You are highly customer focused, a proactive learner and you enjoy customer success
• Very good knowledge of SaaS models and Cloud mindset.
• Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
• Multiple years experience managing complex customer engagements.
• Multiple years Program and Project Management Experience
• Solid experience acting as a trusted and strategic advisor to customers
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellent language skills in English - written and verbal - are a must

About the Team:

Sustainability is at the core of SAP's strategy: Our solutions help create a sustainable world together with our customers towards zero emissions, zero waste and zero inequality. The SAP Cloud for Sustainable Enterprises brings together a comprehensive solution portfolio that enables businesses to holistically manage Sustainability not only inside their organization, but across the entire value chain and in Business Networks. SAP is recognized as an industry leader in Sustainability, committed to achieve net-zero along its value chain in line with a 1.5°C future in 2030. SAP's Sustainability Growth Unit is driving our vision to execution from product development to customer adoption, with a focus on innovation, growth, and positive impact

Additional Location: This position can be based in Ireland, Spain, Portugal or Italy.