Senior Implementation Specialist

About Measurabl

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we're looking forward to doing so much more! Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we're working to build something that matters.

Overview:

Reporting to the Director, Implementation and Data Services, the Senior Implementation Specialist assists and enables Measurabl Customers to onboard their portfolios and related data (Asset metadata, projects, audits, utility energy, waste, water ++) into our Measurabl software. The Senior Implementation Specialist works directly with Customers and guides them from the outset to completion ensuring their data is available for GO-LIVE. The Senior Implementation Specialist guides the Customer through the data ingestion setup required within the Measurabl platform. This highly collaborative role will work across the whole of Measurabl and at all levels to ensure the best possible outcomes. The Senior Implementation Specialist project manages multiple customers and portfolios across different product lines requiring a multi-skilled tool kit of technical and services delivery.

Essential Functions & Responsibilities:

Customer Onboarding & Engagement

• Partner with Account Executives and Customer Success Managers to understand the customer's goals for using Measurabl products and services
• Design and execute onboarding plan to set the customer up for long-term success, following best practices, ensuring customer sign-off on key milestones and responsibilities
• Understand customers' business model and structure, ESG reporting and disclosure requirements, asset types under management, and data acquisition strategy to recommend proper initial setup
• Lead customer meetings and communications at an appropriate cadence to ensure continued alignment on milestones, responsibilities, and best practice recommendations
• Train key customer contacts on products to ensure their adoption
• Demonstrate expert level product knowledge of features and functionality
• Identify areas of risk throughout onboarding process and collaborate with Measurabl team to mitigate risk
• Document customer engagement utilizing Measurabl methodology and PM software (PlanHat) and manage the project from end to end

Customer Account Hand-off

• Ensure seamless and detailed handover to the customer's account team to ensure a consistent customer experience
• Identify potential for future growth or churn so that the account team can keep the customer satisfied
• Document customer feedback as it relates to products and processes and circulate through appropriate channels

Process Improvement

• Regularly evaluate time-to-onboard and satisfaction metrics for customers in onboarding phase; set goals and recommend process change to improve these metrics over time
• Maintain internal documentation on implementation and onboarding best practices to ensure consistency across team
• Contribute to the creation of materials (trackers, guides, training and documentation) that aid the team in supporting customers through onboarding on an ongoing basis

Knowledge, Skills and Abilities

• Ability to work and communicate effectively with others in a diverse, multiethnic and multicultural work environment
• Ability to work independently and collaboratively in a fast-paced, decentralized environment
• Strong interpersonal and project management skills (client-facing/interdepartmental) and clear communication style
• Deep understanding of data collection methodologies and implementation strategies
• Ability to set timelines and priorities, make recommendations and establish project-specific KPIs
• Excellent organizational and time management skills
• Ability to prioritize multiple tasks and projects at once
• Proven excellence in using multiple project management software applications

Education & Experience:

• 7 years of related experience in a customer-facing role and/or consulting at a SaaS company
• Minimum 5 years Commercial Real Estate experience at the portfolio level or above
• Working knowledge of utility data collection including tenant engagement
• Experience onboarding / implementing new customers onto a SaaS platform, or similar complex project management experience
• Demonstrated experience with ESG initiatives such as CDP, GRESB, GRI, TCFD, CDSB, SFDR, or similar
• Fluency in English required, fluency in additional EU language a plus
• Ability to be flexible across multiple time zones is essential

Preferred Location

East Coast, Eastern Time Zone

Perks & Benefits (U.S. based):

• Unlimited PTO
• Health and Dental Insurance + HSA options
• Pet Insurance
• Holiday Paid Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• 100% fully remote
• Flexible work hours
• $800 office set up fund for new employees
• Monthly phone & internet reimbursement
• Stock options
• Bonus potential

Equal Employment Opportunity (U.S. based):

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.