Wolters Kluwer's Corporate Performance & Environmental Social & Governance (CP&ESG) organization is seeking a Business Continuity & Incident Management (BC/IM) to join our divisional staff. This is an exciting opportunity to #BeTheDifference and work with a highly innovative team to strengthen resilience capabilities across our divisional business, closely partnering with Corporate Risk Management and the Global BC/IM community.

Location: Europe. Office, flex or remote options to be determined based upon circumstances presented.

The Business Continuity and Incident Manager (BC&IM) will provide Business Continuity (BC) and Incident Management (IM) strategic and operational support and thought leadership for our CP&ESG divisional and business unit executives. The position will be responsible for establishing a Business Continuity governance structure, developing, implementing and overseeing all aspects of business continuity functions across the Division with the focus on operational readiness and incident management that is consistent with the corporate BCM framework and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Continuity Management:

• Oversee the business continuity (BC) activities throughout CP&ESG, representing the division in BC matters and coordinating with global BC leaders
• Key contact for Global Head of BCM and Incident Management (Corporate Risk Management)
• Help ensure global/divisional/BU/local plans and policies are validated, implemented, applied consistently, and maintained across the organization
• Provide necessary support to business units and collaborate with senior leadership in performing their Business Impact Analysis (BIAs), create Business Continuity Plans (BCPs) across the CP&ESG Division, in turn protecting revenues
• On request, provide any necessary support to business units in performing SOC audits, internal audits, customer audits and customer due diligence on BC matters, driving better customer experience
• Drive quality improvements based on risks assessments and deliver efficiencies gains through further harmonization and standardization of BC Practice across the division
• Gain/maintain knowledge of all relevant policies, processes, and technologies affecting CP&ESG business unit operations
• Perform ongoing review/updates of existing BCP policies, manage/validate/update relevant documentation
• Oversee partner and vendor audit readiness with respect to divisional BC/IM
• Support and coordinate training and development of the BC coordinators and SMEs (dotted lines) in each business unit and oversee the divisional BC communities
• Coordinate with IT Disaster Recovery to mitigate gaps uncovered from Business Impact Analysis
• Communicate and train others on a coordinated and consistent continuity policy and standards
• Respond to specific customer, regulatory, insurers' demands, questionnaires related to Operational and continuity areas
• Manage process and continuity vulnerability activities by identifying, evaluating, conducting, scheduling, and leading continuity analysis functions; scheduling and managing tests performed by others
• Produce metrics reporting the state of continuity programs
• Provides operational Business Continuity input and requirements to Wolters Kluwer's Global Business Services IT DR team, to meet client operational recovery requirements
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care

Incident Management:

• Key contact for Corporate, other Regional/Divisional and CP&ESG sub-IMT's
• Bridged to the Corporate Incident Management Plan and other involved IMT's, effectively and efficiently
• Lead Divisional IM program governance, preparedness, awareness, and response operations, logistics (including keeping CIMT Ops up to date with current CP&ESG IMT roster detail), lessons learned, training, documentation, stakeholder communications and reporting

JOB QUALIFICATIONS

Education:

• Bachelor's degree or higher in Business, Finance, Accounting, computer science or related field or equivalent experience
• Military or Civilian Incident Command System or Crisis Management Training and Certifications, a plus
• Certified Business Continuity Professional, Disaster Recovery Institute International or equivalent certification, preferred

Experience:

• Experienced in business control, Finance, risk management and/or business continuity/disaster recovery and Incident/Crisis Management; preferably with an IT or consulting background
• Experience working within or for a global, publicly traded company, a plus
• Working in a medium to large company overseeing business control/risk management activities
• Experience applying Enterprise Risk Management standards, Risk Assessment Frameworks, Tools (Ex. Fusion Risk Management), a plus

Other Knowledge, Skills, Abilities or Certifications:

• Cross-functional/ cross-country / cross-geography project management experience and driving results working with operating teams, not under your direct control would be an advantage
• Experience in building and leveraging an international network and working effectively cross functionally
• Familiarity with data privacy matters in a global organization with a European footprint, a plus
• Excellent written and verbal communication and influencing skills (in English)
• European languages, a plus
• Tech savvy: Proficient with Microsoft Office Suite applications, other Risk Managing tools, a plus
• MBCI – Member Business Continuity Institute, Business Continuity Institute, a plus

Travel: This work will require occasional regional (EU) travel and likely an annual trip to USA or possibly India to meet with divisional, business unit leaders, colleagues, customers, vendors and/or members of the BC&IM community or as otherwise assigned. Expected +/- 10%- 20% of total work time

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

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As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan's Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our 'Together we thrive' well-being program.

Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.